Customer Service Representative

Seeking a highly versatile Customer Service Representative

As we continue to grow and seek new ways to better serve our customers, PCF Group is seeking a highly-skilled Customer Service Representative based in the Snohomish County area.

What’s in it for you: At PCF Group, we believe our people make the company. We want to inspire you to dream bigger, create space for you to realize your potential, and provide you with opportunities to turn those big dreams into a reality—even if it means sacrificing our own time, profits, or comfort. With an employer that values your growth behind you, you feel empowered to pursue your passion with integrity. You embrace challenges. You make and fulfill your promises—to your customers and your team, but also to yourself. Because when you’re encouraged to pursue your goals and your team’s goals, work becomes about more than just clocking in and out—it becomes about realizing your potential.

  • Competitive compensation/benefits
  • 5% 401k matching
  • All of the tools that will help you be successful
  • A growing company that offers multiple opportunities
  • A true team culture where we all help each other, and where people love to work
  • We have an in-house grading sheet for job promotions and compensation growth.

PCF Group is the parent company of many local renown remodeling brands, each serving the Seattle area as an expert specialist in its field. PCF Group is committed to having the highest level of licensing and training in their specialized fields, by developing systems and processes of production and customer service that lead the industry and by serving their customers, vendors, and teammates with excellence!

What we are looking for:

In this critical role, the Customer Service Representative (CSR) will have the responsibility to answer customer phone calls and emails, set and schedule appointments, and open and close new jobs. The CSR will wear many hats and complete other tasks as necessary such as Marketing, and log warranty repairs. The successful individual will have a thorough understanding of the market s/he serves, as well as a strong customer service aptitude, creativity, and will be a team player.

This position will be accountable for developing and executing any and all things related to customer service. The CSR will act as an industry expert and actively manage all leads that come in through multiple mediums.

  • High School Degree/GED
  • A minimum of 2 years of Customer Service experience
  • A minimum of 2 years of answering phones and setting appointments
  • Computer skills/knowledge (Microsoft Excel, Word, Google G-Suite, CRM,)
  • Experience with Marketing and Social Media
  • Bonus any CRM for Construction company experience, Adobe photo editing experience

If this sounds like you, then we want to hear from you today! Our hiring process that you will go through is an example of the type of organizational process and procedures that we employ throughout our organization. This ensures that we are always hiring the best of the best, while simultaneously providing you the same opportunity to make as good of a career decision as we are seeking to make.

PCF Group is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status. We are committed to creating an inclusive environment for all employees.

 

 

Job Category: Customer Service Representative
Job Type: Full Time
Job Location: Snohomish County

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